{"id":5741,"date":"2023-05-21T17:18:09","date_gmt":"2023-05-21T12:18:09","guid":{"rendered":"https:\/\/windowslay.com\/?p=5741"},"modified":"2023-05-30T16:51:57","modified_gmt":"2023-05-30T11:51:57","slug":"why-my-printer-is-offline","status":"publish","type":"post","link":"https:\/\/windowslay.com\/why-my-printer-is-offline\/","title":{"rendered":"Why My Printer is Offline \u2013 How to Get it Back Online"},"content":{"rendered":"<div data-ad-id=\"3224\" style=\"text-align:center; margin-top:px; margin-bottom:10px; margin-left:px; margin-right:px;float:none;\" class=\"afw afw_custom  afw_ad afwadid-3224  \">\r\n                                                        \r\n\t\t\t\t\t\t\t<script type=\"text\/javascript\">\r\n\tatOptions = {\r\n\t\t'key' : 'c403e99c13482c5d818e92434c3be687',\r\n\t\t'format' : 'iframe',\r\n\t\t'height' : 90,\r\n\t\t'width' : 728,\r\n\t\t'params' : {}\r\n\t};\r\n\tdocument.write('<scr' + 'ipt type=\"text\/javascript\" src=\"http' + (location.protocol === 'https:' ? 's' : '') + ':\/\/www.profitabledisplaynetwork.com\/c403e99c13482c5d818e92434c3be687\/invoke.js\"><\/scr' + 'ipt>');\r\n<\/script>\r\n\t\t\t\t\t\t\t<\/div>\n<p>The printer is offline on hp or mac or brother printers is a common error message that we all observe or at least \u2013 once. No matter what printer brand we have.<\/p>\n\n\n\n<p>I even got hit by this problem on my <a href=\"https:\/\/windowslay.com\/download-windows-10\/\">Windows 10<\/a> PC\u2013 until discovered these super helpful solutions!<\/p>\n\n\n\n<p>For that reason, We have put together this complete guide to put back your \u201cprinter offline\u201d \u2013 back online. So, let\u2019s get started!<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/gummy-printerhhh.jpg\" alt=\"Why My Printer is Offline\" class=\"wp-image-5748\" width=\"700\" height=\"400\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">What causes a \u201cPrinter Offline\u201d error message?<\/h2>\n\n\n\n<p>The answer to why is my printer offline is:<\/p>\n\n\n\n<ul><li>Cables not seated correctly \/ Printer Connections not properly set up<\/li><li>Corrupted drivers, outdated drivers, and unavailable drivers<\/li><li>Incorrect printer settings<\/li><li>Loaded Print Queue<\/li><\/ul>\n\n\n\n<p class=\"has-background\" style=\"background-color:#f6b504\"><strong>Note:<\/strong>\u00a0This guide works for all printer brands like HP, Epson, Samsung, Canon, Brother, Lexmark, Ricoh and many more.<br>Also, that this guide works for Windows 10\/8 &amp; 7.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Fix 1- Check Cables or Wireless Connections<\/h2>\n\n\n\n<p>Sometimes, simply unplugging the printer and then plugging it back and turning on can get your printer offline online.<\/p>\n\n\n\n<p>If this doesn\u2019t, then the connections may not be properly set up.<\/p>\n\n\n\n<p>If your internet connection is through:<\/p>\n\n\n\n<ul><li><strong>USB Cable \u2013<\/strong>&nbsp;insert the cable firmly, making sure the port works. You\u2019ll get a notification once the connection is made.<\/li><li><strong>Wired Network \u2013<\/strong>&nbsp;make sure the Ethernet port on the back of the router is properly working. The router usually will blink green light for that particular Ethernet port. The cable to your printer should be connected to it as well. Also, ensure that the network signal on your Printer is flashing.<\/li><li><strong>Wireless Network \u2013<\/strong>&nbsp;If the connection is via Wireless Network then make sure that your printer\u2019s wireless icon is turned on. If it doesn\u2019t light up then check that your printer is connected to your PC network. There are some quick troubleshooting tips listed below:<\/li><\/ul>\n\n\n\n<ol><li>Make sure the wireless light is turned on, and not blinking. Then confirm that the Printer and the Machine on which you want to install \/Configure the printer both should be connected to the same Wireless Network.<\/li><li>You can confirm the same Wireless network by printing the&nbsp;<strong>Network Diagnostic<\/strong>&nbsp;print from the printer. The sheet that you get will show you the name of the network i.e SSID to which your Printer is connected.<\/li><li>If they are connected to a different wireless network, make sure you connect them to the same.<\/li><\/ol>\n\n\n\n<p>After confirming the network name to which your computer is connected, you now have to confirm the network to which your machine is connected on which you want to configure the printer.<\/p>\n\n\n\n<p>You can do this by:<\/p>\n\n\n\n<ul><li>Clicking on the wireless icon that appears on the taskbar.<\/li><li>By doing so, it will show you the name of the available networks to which your computers would be connected.<\/li><\/ul>\n\n\n\n<p>Connect your PC to the same network to which your printer is connected. This would switch your printer from offline to online.<\/p>\n\n\n\n<p>If none of the solutions works, this indicates that the router is faulty. Hence,replace it with a new one and try once again.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Fix 2- Update Printer Driver<\/h2>\n\n\n\n<p>There are two ways to update your Printer driver.<\/p>\n\n\n\n<ul><li>Manual Update<\/li><li>Automatic Update<\/li><\/ul>\n\n\n\n<p>You can manually update your printer driver by going to the manufacturer\u2019s website. Search for the correct and most recent driver and click for the update.<\/p>\n\n\n\n<p>Alternatively, you can navigate to Device Manager in the control panel and look for \u2018Printers\u2019 drop-down which will contain any relevant printers.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#fdc305\"><strong>Note: <\/strong>Remember to connect your printer to your PC.<\/p>\n\n\n\n<p>Choose your printer and right-click it. Select \u2018Update driver\u2019 and choose whether to search for drivers automatically or manually.<\/p>\n\n\n\n<p>It is better to choose automatically unless you have already downloaded the latest driver. Finally, run the installer to complete the set-up.<\/p>\n\n\n\n<p>Or Else, you can automatically update the driver.<\/p>\n\n\n\n<p>Download and install\u00a0<a href=\"https:\/\/www.drivereasy.com\/download-free-version\/\" target=\"_blank\" rel=\"noreferrer noopener\">Driver Easy<\/a>. It will automatically recognize your system and find the correct driver for your Printer.<\/p>\n\n\n\n<p>All you need is to click the \u2018scan now\u2019 button and then click the \u2018Update\u2019 button. Driver Easy will download the correct version of the printer driver and you can then manually install it.<\/p>\n\n\n\n<p>You can not update the drivers one by one. For this, upgrade the driver easy to the pro version. It allows you to download and install all the drivers with one click.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Fix 3- Set your Printer as the default printer\/Check Printer\u2019s Status<\/h2>\n\n\n\n<p>Your printer keeps saying offline because of the printer status set to \u2018<strong>offline\u2019 or \u2018Paused printing<\/strong>\u2018. You can make sure that your printer status is problem-free by navigating to the Settings &gt;&nbsp;<strong>Devices &gt; Printers &amp; Scanners<\/strong>.<\/p>\n\n\n\n<p>Select your Printer. Right-click on it and tap \u201dSee what\u2019s printing\u201d. Select the \u2018Printer\u2019 option and do the following:<\/p>\n\n\n\n<ul><li>Click on \u2018Set As Default Printer\u2019.<\/li><li>Uncheck or clear \u2018Pause Printing\u2019 and \u2018Use Printer Offline\u2019.<\/li><\/ul>\n\n\n\n<p>This method should surely get your offline printer back online. If the printer continues to be offline, continue troubleshooting to get it online.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Another way to get your offline printer back online. Follow the steps below:<\/h2>\n\n\n\n<p>Navigate to Settings &gt; Devices\u00a0 &gt; Printers &amp; scanners. Select your printer and click on \u2018Open Queue\u2019. Select any document listed under \u2018Document Name\u2019 and under \u2018Document\u2019, select \u2018Cancel\u2019. Or you can simply select any document under the document name and right-click on it. Then select \u2018Cancel\u2019.<\/p>\n\n\n\n<p>This will\u00a0clear the loaded print queue\u00a0and will switch your printer offline to online.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Fix 4- Restart The Print Spooler Service. A powerful Printer Offline \u2018Fix\u2019<\/h2>\n\n\n\n<p>You need to check whether or not Print Spooler Service is running. Print Spooler is a service that spools print jobs and handles interactions with the printer.<\/p>\n\n\n\n<p>Therefore, check it out for its offline status and fix it if the service shows up offline.<\/p>\n\n\n\n<p>You need to check the status of the Print Spooler to see if it is running or not.<\/p>\n\n\n\n<ul><li>Press Windows logo key and R to open the Run dialogue box. Type&nbsp;<strong>services.msc<\/strong>&nbsp;and click \u2018OK\u2019.<\/li><\/ul>\n\n\n\n<ul><li>Scroll down to move to Print Spooler or press \u2018P\u2019 to locate Print Spooler.<\/li><li>Right-click on it and select \u2018Start\u2019. If you like, you can restart this service.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"497\" height=\"254\" src=\"https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/The-Printer-is-Offline-How-can-I-fix-it2.png\" alt=\"Scroll down to move to Print Spooler or press\" class=\"wp-image-5742\" srcset=\"https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/The-Printer-is-Offline-How-can-I-fix-it2.png 497w, https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/The-Printer-is-Offline-How-can-I-fix-it2-200x102.png 200w\" sizes=\"(max-width: 497px) 100vw, 497px\" \/><\/figure>\n\n\n\n<p>printer listed offline as offline. Restart print spooler to fix it<\/p>\n\n\n\n<ul><li>Now close the window and check if your offline printer is back online.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Fix 5- Add a Second Printer<\/h2>\n\n\n\n<p>This is a method where you add a manual IP address for your printer and add a port on your PC for them to match. Generally, IP addresses differ from printer to printer.<\/p>\n\n\n\n<p>You can find the IP address of your Printer in your printer manual (if you have it) or simply reach the manufacturer\u2019s website.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#ffb404\">Note: This method works only for printers connected via the Network.<\/p>\n\n\n\n<ul><li>Navigate to Settings &gt; Devices &gt; Devices and Printers.<\/li><li>Right-click your Printer. Select \u2018Printer Properties\u2019.<\/li><li>Tap the \u2018Ports\u2019 tab, then \u2018Add Port\u2019.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"450\" height=\"508\" src=\"https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/The-Printer-is-Offline-How-can-I-fix-it3.png\" alt=\"\u2018Ports\u2019 tab, then \u2018Add Port\u2019.\" class=\"wp-image-5743\" srcset=\"https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/The-Printer-is-Offline-How-can-I-fix-it3.png 450w, https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/The-Printer-is-Offline-How-can-I-fix-it3-177x200.png 177w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/><\/figure>\n\n\n\n<ul><li>Click \u2018Standard TCP\/IP Port\u2019, then click \u2018New Port\u2019.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"395\" height=\"227\" src=\"https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/The-Printer-is-Offline-How-can-I-fix-it4.png\" alt=\"Click \u2018Standard TCP\/IP Port\u2019, then click \u2018New Port\u2019.\" class=\"wp-image-5744\" srcset=\"https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/The-Printer-is-Offline-How-can-I-fix-it4.png 395w, https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/The-Printer-is-Offline-How-can-I-fix-it4-200x115.png 200w\" sizes=\"(max-width: 395px) 100vw, 395px\" \/><\/figure>\n\n\n\n<ul><li>Click \u2018Next\u2019.<\/li><li>Now type in the \u2018printer\u2019s IP address\u2019 and click \u2018Next\u2019.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"572\" height=\"422\" src=\"https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/The-Printer-is-Offline-How-can-I-fix-it6.png\" alt=\"printer\u2019s IP address\" class=\"wp-image-5745\" srcset=\"https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/The-Printer-is-Offline-How-can-I-fix-it6.png 572w, https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/The-Printer-is-Offline-How-can-I-fix-it6-200x148.png 200w\" sizes=\"(max-width: 572px) 100vw, 572px\" \/><\/figure>\n\n\n\n<p>This method should change the printer from offline to online.<\/p>\n\n\n\n<p>If it is still offline, continue troubleshooting to turn on a printer that is offline.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Another method to fix \u201cPrinter Offline\u201d error message<\/h2>\n\n\n\n<p>You can make Printing offline error message back online by:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Using HP Print and Scan Doctor to check connectivity<\/h2>\n\n\n\n<ul><li><a rel=\"noreferrer noopener\" href=\"http:\/\/ftp.hp.com\/pub\/printers\/hppsdr\/patches\/HPPSdr.exe\" target=\"_blank\">Download<\/a>&nbsp;this free tool for Windows to fix printer offline and scanning problems.<\/li><li>Run&nbsp;<strong>HPPSdr.exe<\/strong>&nbsp;from the download location on your computer.<\/li><li>Once HP Print and Scan Doctor launches, choose your printer.<\/li><li>If the printer has an issue to be fixed, click either \u2018Fix Printing\u2019 or \u2018Fix Scanning\u2019.<\/li><\/ul>\n\n\n\n<p>If you see a green tick mark, this shows that your printer is functioning normally.<\/p>\n\n\n\n<p>Likewise, the \u201cspanner\/wrench\u201d indicates that a problem was found and fixed.<\/p>\n\n\n\n<p>Similarly, an \u201cerror\u201d display specifies that a test failed and was skipped.<\/p>\n\n\n\n<p>And a \u201ccross\u201d symbol indicates that your printer has an issue. Follow the instructions to fix it.<\/p>\n\n\n\n<p>If you see a printer status offline like the one below:<\/p>\n\n\n\n<p>You can run the HP Print and Scan Doctor to fix it.<\/p>\n\n\n\n<ul><li>HP Print and Scan Doctor will communicate with the device to find and fix the error.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/The-Printer-is-Offline-How-can-I-fix-it7-2-768x397-1.png\" alt=\"HP Print and Scan Doctor \" class=\"wp-image-5747\" width=\"750\" height=\"387\" srcset=\"https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/The-Printer-is-Offline-How-can-I-fix-it7-2-768x397-1.png 768w, https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/The-Printer-is-Offline-How-can-I-fix-it7-2-768x397-1-200x103.png 200w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/><\/figure>\n\n\n\n<p>Use HP print and scan doctor to fix \u201cprinter offline\u201d<\/p>\n\n\n\n<ul><li>If you want to verify that everything is working correctly, take a \u2018test print\u2019.<\/li><li>This would certainly get your offline printer back online.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Is there any relation between an HP printer becoming offline and its warranty expiring? Why is my printer not printing?<\/h2>\n\n\n\n<p>There is no link between your printer going offline and its warranty expiring.<\/p>\n\n\n\n<p>If the warranty expires, the printer manufacturer will charge you for any services they provide.<\/p>\n\n\n\n<p>Whereas, your printer might not print for possible reasons. One of them is \u201cPrinter is offline\u201d error.<\/p>\n\n\n\n<p>There could be paper jams, ink running out, printer not properly connected to your PC or socket, a printer connected to the wrong network and so many reasons.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Get My Printer Back on a Mac When It Is Offline<\/h2>\n\n\n\n<p>Here\u2019s a printer offline fix on your mac:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Set your Printer as the default printer<\/h3>\n\n\n\n<p>To select printer as default<\/p>\n\n\n\n<ul><li>Select Apple Menu and navigate to System Preferences.<\/li><li>Select Printers &amp; Scanners or Print &amp; Fax or Print &amp; Scan in the list of results.<\/li><li>Remove the current printer connected to your PC, and select&nbsp;<strong>your<\/strong>&nbsp;printer as the \u2018Default\u2019 printer.<\/li><\/ul>\n\n\n\n<p>Now, try to print. Check if the \u201cprinter offline\u201d issue is not troubling you anymore.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Fix 8- Delete any Open Print Jobs<\/h2>\n\n\n\n<p>Be aware of this reason. Your printer is offline and you are not able to print \u2013 because the print queue is stuck.<\/p>\n\n\n\n<ul><li>Select your Printer as you did previously and choose \u2018Open Print Queue\u2019.<\/li><li>Delete any print jobs listed.<\/li><\/ul>\n\n\n\n<p>And,<\/p>\n\n\n\n<p>Try printing again&nbsp;and certain your printer offline error is now fixed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Fix 9- Check the connection between the printer and the Mac (connectivity)<\/h2>\n\n\n\n<p>If there is a USB connection between your PC and printer, then:<\/p>\n\n\n\n<p>Disconnect the USB cable, and then reconnect it to the Mac. Here\u2019s how:<\/p>\n\n\n\n<ul><li>Power off your printer and unplug the power cord form the wall outlet.<\/li><li>Disconnect the USB cable from the rear of the printer.<\/li><\/ul>\n\n\n\n<ul><li>Press the Power button to turn on the printer. The printer makes some noise as it powers on and might start printing pages. Wait for the printer to become idle and silent before continuing.<\/li><li>Similarly, wait five seconds, and then reconnect the USB cable to the printer. Apply enough pressure to make sure the connection is secure. If the printer starts to print, let it finish printing before continuing.<\/li><\/ul>\n\n\n\n<ul><li>Try printing again.<\/li><li>If the printer prints, you can stop troubleshooting. If not, this then pushes us to our last and final step to bring the printer online.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Fix 10- Reset the printing system<\/h2>\n\n\n\n<p class=\"has-background\" style=\"background-color:#ffb400\"><strong>Caution:<\/strong> Resetting the print system deletes all devices in the print queue. This generally includes both HP and non-HP devices. So, better be careful!<\/p>\n\n\n\n<p>To reset the printing system:<\/p>\n\n\n\n<ul><li>Click the Apple icon.<\/li><li>Navigate to System Preferences, and then click Printers &amp; Scanners, Print and Scan, or Print and Fax.<\/li><li>Right-click (or Ctrl + click) the blank space in the Printers list, and then click&nbsp;Reset printing system.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"474\" height=\"315\" src=\"https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/Untitled126-1.png\" alt=\"Why My Printer is Offline\" class=\"wp-image-5746\" srcset=\"https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/Untitled126-1.png 474w, https:\/\/windowslay.com\/wp-content\/uploads\/sites\/4\/Untitled126-1-200x133.png 200w\" sizes=\"(max-width: 474px) 100vw, 474px\" \/><\/figure>\n\n\n\n<p><strong>Resetting the print system<\/strong><\/p>\n\n\n\n<ul><li>Click&nbsp;Reset&nbsp;in the confirmation window.<\/li><li>Enter the administrator user name and password, and then click&nbsp;OK.<\/li><li>Wait for the printing system to reset. Make sure no devices show up in the printer\u2019s list.<\/li><li>Put up your printer on the list again as you did previously.<\/li><\/ul>\n\n\n\n<p>Now, go back and try printing again. Your printer offline should now not trouble you.<\/p>\n\n\n\n<p>That\u2019s all for my guide to getting your offline network printer online.<\/p>\n\n\n\n<p>Now I\u2019d like to turn things over to you:<\/p>\n\n\n\n<p>What exact tip from today\u2019s guide helped you fix the printer offline?<\/p>\n\n\n\n<p>Or maybe you have a tip that I didn\u2019t cover.<\/p>\n\n\n\n<p>Either way, do enlighten us and drop down your comments below right now!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fix: Printer is Offline Error in Hp, mac, and brothers printers<\/p>\n","protected":false},"author":6,"featured_media":5748,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/windowslay.com\/wp-json\/wp\/v2\/posts\/5741"}],"collection":[{"href":"https:\/\/windowslay.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/windowslay.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/windowslay.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/windowslay.com\/wp-json\/wp\/v2\/comments?post=5741"}],"version-history":[{"count":1,"href":"https:\/\/windowslay.com\/wp-json\/wp\/v2\/posts\/5741\/revisions"}],"predecessor-version":[{"id":7303,"href":"https:\/\/windowslay.com\/wp-json\/wp\/v2\/posts\/5741\/revisions\/7303"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/windowslay.com\/wp-json\/wp\/v2\/media\/5748"}],"wp:attachment":[{"href":"https:\/\/windowslay.com\/wp-json\/wp\/v2\/media?parent=5741"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/windowslay.com\/wp-json\/wp\/v2\/categories?post=5741"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/windowslay.com\/wp-json\/wp\/v2\/tags?post=5741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}